Visitor
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1 Message
Cancel internet
I need to cancel internet. Joining my wife and she has Xfinity already. I want to set up in advance to cancel and turn in my flex box. I'm told I can only do this 48 hours in advance and I don't have time for Xfinity while trying to move. I can I work through this?
EG
Expert
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120.2K Messages
4 months ago
Moved here.
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XfinityCliff
Official Employee
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541 Messages
4 months ago
Hi @user_ftb996 and thanks for reaching out on our Xfinity Community forums! We'd be happy to educate, and if needed, assist you with your concerns about cancelling your account.
Typically, you can set up a cancellation for your services up to 30 days in advance using the Xfinity App, speaking with a customer representative (like us) or by visiting your local Xfinity Store. (If it were me I'd set up my cancellation to occur the day after I actually moved out of my current location, that way if I still need access to my internet on move-out day I still have it.😀)
Once the account is cancelled you have 30 days to return any equipment without incurring extra fees. Billing for services would still stop on your requested date.
Please note, if you are under a contract, cancelling early could cause a fee to be assessed on the account based on how many months are remaining with your existing services. (If you are under contract and your wife is not, you might consider having them cancel their services and moving yours to your new location to avoid this.)
If you need further assistance, please let us know. We are here to help! 💯
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user_r5eaat
Visitor
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1 Message
1 month ago
Hello,
I would like to cancel my service effective July 17, as I will be completing my work assignment in the United States and returning to South Korea.
Will I be able to ask about the process how to cancel my service?
Thank you
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user_9db98k
Visitor
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1 Message
4 hours ago
I have already tried both the Xfinity app and Xfinity Assistant.
Unfortunately, I cannot find any option in the app to chat with a customer representative. When I tell Xfinity Assistant that I want to cancel my service, it only gives me the option to schedule a phone call. I have not been able to reach a live agent through chat.
English is not my first language, so I would strongly prefer to handle the cancellation in writing rather than over the phone.
I am moving out on August 30 and would like to cancel my Internet service effective August 30, 2026. I do not want to transfer my service to another address.
Could you please help me process the cancellation here through private messaging, or let me know how I can reach a human representative through written chat?
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