1 Message
Cancel Internet
This is so aggravating!! Why is it so difficult to cancel service?? Evidently this is an intentional act to prevent or discourage customers from disconnecting.
I don’t want any feedback of how sorry you are about my negative experience. If Xfinity was truly apologetic, they would FIX this issue instead of making us jump through hoops to cancel. All I need is my service canceled before January 26th, 2025! Tell me how to get this resolved.
XfinityArmand
Official Employee
•
1.9K Messages
6 hours ago
Thank you so much for taking the time to reach out to Xfinity Support @user_v9kil2! We are so glad to hear from you and want to help in any way that we can to get things ironed out for you. No worries! As much as we would hate to see you leave, we can certainly provide the assistance you need to cancel service on this platform. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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