Cancel internet service

wd2824 Hey there! Thanks for reaching out to us over our Forums and our team is here happy to help. We assure you that you are in great hands and we will take care of you making the changes you need. To get started can you send us a DM with your name and address? 
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

wd2824 Thanks for working with us over DM and we are happy we were able to help you out today. If you need anything else you can always contact us.