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user_vgwbc5
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Visitor

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3 Messages

Friday, August 8th, 2025

Cancel internet service

I want to cancel my service. I hate that you make it this difficult. Your callback feature does not work and you know it. I am certainly not going to a physical location to cancel service. Cancel my service now please!

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Updated 

9 days ago

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EG

Expert

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113.1K Messages

1 month ago

Moved here for assistance.

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XfinityBenny

Official Employee

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1K Messages

1 month ago

@user_vgwbc5 Thanks for adding a post. We can help here. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_vgwbc5

Visitor

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3 Messages

1 month ago

California law AB 2863 mandates that subscription services offer a simple, one-click method for customers to cancel their subscription. I absolutely will not take the 6 steps you listed which would be in addition to creating this account just so I can post on this forum. Test me on this if you want to. I have the time today, tomorrow, and the day after that. You will be reported. And I am feeling particularly litigious.

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XfinityEricB

Official Employee

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2.5K Messages

I can understand not wanting to do so much to get assistance, but we do need account information which can only be sent via direct message. We can definitely help with your request, but we will require account information to assist. If you change your mind, we are here 7 days a week to assist. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_vgwbc5

Visitor

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3 Messages

I was finally able to schedule a phone call and spoke with Xfinity on the phone on August 10, 2025. The only purpose for that call was to cancel my service. I was assured that this would be taken care of. Yet, Xfinity is still trying to charge me for service. If I had not removed my credit card from being on file, I would be getting charges on my card.  Your process for cancellation is a joke and you'll deserve everything ounce of negative PR that you receive because of it. And every single lawsuit.

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9 days ago

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XfinityPeterH

Official Employee

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2.2K Messages

 

user_vgwbc5 We are here for you and will be more than happy to review your account and make sure the service has ended so you are not charged. Please feel free to send your full name and complete address to us via a DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

9 days ago

0

bbtaco

Regular Visitor

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6 Messages

1 month ago

I know how you feel. I have been trying to get my service canceled since 8/4 and it is still on. Cannot get anyone on the phone and their automated chat is worthless!!!!

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