Visitor
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1 Message
Cancel internet service
I am having difficulty canceling my service. I have equipment to return as well. Can anyone take those to the comcast store to turn in for me? I am currently working and do not get out until the store has closed. I have moved and it is no longer needed
XfinityArmand
Official Employee
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2.2K Messages
23 days ago
Thanks so much for taking the time to reach out to Xfinity Support @user_74lyzo! We're so glad to hear from you and want to assist in any way that we can. As much as we hate to see you leave us, you have certainly reached out to the best team to help. So that we can get started, please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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