Thank you so much for taking the time to reach out to Xfinity Support @user_8ieseo! We are so glad to hear from you and happy to help in any way that we can in addressing your service concerns. As much as we would hate to see you leave us, we can certainly assist in service cancellation here on this platform. So that we can get started, please feel free to shoot us a private message with your details, and we can get things taken care of for you.
To send a "direct message" / "private message" message to Xfinity Support:
EG
Expert
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109.4K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityArmand
Official Employee
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2.1K Messages
3 days ago
Thank you so much for taking the time to reach out to Xfinity Support @user_8ieseo! We are so glad to hear from you and happy to help in any way that we can in addressing your service concerns. As much as we would hate to see you leave us, we can certainly assist in service cancellation here on this platform. So that we can get started, please feel free to shoot us a private message with your details, and we can get things taken care of for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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