Visitor
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1 Message
Cancel internet issue
I want to cancel but there is no option online aside from calling. Its frustrating I don’t want to speak to a rep. Will only waste time convincing to keep the service when you already made it clear to cancel.
XfinityJorge
Official Employee
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3.1K Messages
7 hours ago
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start new conversation" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityJorge
Official Employee
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3.1K Messages
2 hours ago
Thank you so much for the DM and for allowing our team to directly help you with the changes you wanted to make. Our team is always here happy for the chance to connect.
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