Visitor
•
1 Message
Cancel Internet connection
I am a 10 years Xfinity customer. I had to cancel my internet connection as my internet stopped. Several complaints later and rebooting and deficient service of one week, I was told the cable connecting my home is overloaded and the issue cannot be resolved in any near term. I was not convinced as this is not a issue for others in my street on Xfinity. I had to cancel and start with another provider. Now Xfinity wants me to pay reminder of contract duration which is not because I wanted to disconnect. It is difficency in service that cannot be rectified. I dont want to pay this amount expected out of me.
EG
Expert
•
114.7K Messages
2 hours ago
The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJeniece
Official Employee
•
3.6K Messages
1 hour ago
Hey there, @user_g7yd3p, thanks for reaching out through Xfinity Forums regarding your internet connection and disconnection. We would be happy to go over those billing statements for your final bill. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0