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user_29psp4
1st Topic

Visitor

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3 Messages

Monday, September 22nd, 2025

Cancel Disney+ Problem

Want to cancel Xfinity Disney+ subscription. Xfinity direction is log in to Disney+ to cancel, but Disney+ gives no cancel option and has a button pointing back to Comcast which just loops back to the Comcast button.

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3 days ago

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Accepted Solution

XfinityJeniece

Official Employee

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3.4K Messages

3 days ago

Hey there, @user_29psp4, thanks for reaching out through Xfinity Forums regarding canceling your Disney+. Here is a link with the steps on how to cancel your subscription: https://www.xfinity.com/support/articles/manage-disney-plus-on-x1-flex. Let us know if you are still having issues with canceling. 

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user_29psp4

Visitor

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3 Messages

I appreciate the fast response XfinityJeniece, unfortunately, that is the same link from the xfinity faq's and that the xfinity chatbot cites. I looped through that about a dozen times not wanting to concede failure.  It points to the Disney+ site that has no cancel option but does have a button pointing back to comcast (that goes nowhere). 

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3 days ago

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XfinityThomasA

Official Employee

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2.8K Messages

 

user_29psp4 - Thanks for leting me know. I’m here to help! To get started, please verify that your Disney+ subscription is billed through Xfinity. You can do this by logging into your Xfinity account and checking your billing details, or saying "manage subscriptions" using your voice remote. If you confirm that Disney+ is included in your Xfinity bill, you’ll be able to manage your subscription directly through Disney. Just head over to the Disney+ Help Center, sign in, and follow these steps:

Log in to the Disney+ website.
Click your profile icon in the top right corner.
Select "Account", then choose "Billing Details".
From there, you’ll see the option to cancel your subscription.
If you run into any issues or have questions along the way, I’m happy to assist further. Included below are a few helpful article with addiontal information.

Manage your Disney+ and ESPN Select billing on Xfinity
Managing an Xfinity-billed Disney+ subscription

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 days ago

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user_29psp4

Visitor

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3 Messages

Apologies for eating up your time...operator error, I missed an arrow. Faq's, Jeniece, Thomas, even the chatbot were right. Successfully unsubscribed.

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3 days ago

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XfinityThomasA

Official Employee

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2.8K Messages

 

No apologies needed, user_29psp4! Thank you for letting us know the steps provided had helped which might benefit other readers. And of course, thank you for being part of the Xfinity Forums community!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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EG

Expert

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113.5K Messages

3 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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