BrianD030465's profile

Regular Visitor

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3 Messages

Sun, Nov 22, 2020 5:00 PM

Cancel cable TV

I'd like to cancel my Comcast cable TV service. It's gotten much too expensive & I don't watch TV anymore. Please advise. Thank you.

Responses

Visitor

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3 Messages

3 m ago

My landline has been down with no dial tone for 6 months.   Now my bill went up agian go figure. Comcast please 

refund for my landline and cancel all.    BW

dcfox

Contributor

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371 Messages

@user_73ce0d why didn't you call to report this 6 months ago?

Official Employee

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375 Messages

Hello, @user_73ce0d, thank you for reaching out to our forum for help with your phone service and account changes. I'm sorry to hear you've had phone issues for months, I know how important that service can be. Especially in emergencies! I have your back on this and will stick with you until we get you taken care of. Just to make sure we're on the same page, are you wanting to disconnect all your lines of service or just your phone service? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
EG

Expert

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89.2K Messages

3 m ago

Concern moved here for greater exposure to actual Comcast employees. 

(edited)

Official Employee

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192 Messages

Hi there @user_73ce0d! Thank you for reaching out to us here. I am sorry to hear that you have had issues with your phone services for so long, let's get to working on resolving this for you by having you send us a direct message. 

 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

Thank you, we look forward to hearing from you!

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 m ago

How do I cancel cable but keep my internet.. there is no option to do so online and trying to get someone on the phone is near impossible. [Edited: Language]

(edited)

Official Employee

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156 Messages

Hello, @user_fb80c0. Thank you for reaching out to our Forums, I can certainly understand the frustration of not being able to get in touch with someone over the phone. You've reached the right team and we will gladly help and look for an Internet-only promotion that works for you! To begin, please send a Direct Message with your full name & address.

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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