Visitor
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1 Message
Cancel appointment
I’m hoping to cancel my appointment with Xfinity. I no longer need them to come out tomorrow for service but am unable to cancel on the app.
Visitor
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1 Message
I’m hoping to cancel my appointment with Xfinity. I no longer need them to come out tomorrow for service but am unable to cancel on the app.
EG
Expert
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120.6K Messages
12 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJanelle
Official Employee
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2.4K Messages
12 days ago
Hey @user_mxqkls , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out to cancel the appointment. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_2e2902
Visitor
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1 Message
5 hours ago
I need to cancel my appointment. How do I do that?
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