Visitor
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1 Message
cancel appointment
I need to cancel my appointment for today. I no longer need help. I tried chat (give me a loop with appointment details), I tried the appointments webpage (but it has no place to cancel appointment). How can I do this?
XfinityJeniece
Official Employee
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3.7K Messages
2 hours ago
Hey there, @user_3r21vc, thanks for reaching out through Xfinity Forums regarding your appointment. Happy to hear your issue was resolved. Here is a link to manage your appointments on the app, https://www.xfinity.com/support/articles/xfinity-my-account-app-manage-appointments. I would also be happy to help with making those changes.
Please send us a Direct Message with your full name and your full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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