Cancel appointment

How do I cancel an appointment? I didn't want one and the associated said they scheduled one anyway and I could cancel it before the appointment, but no matter who I speak with and the Xfinity assistant I cannot cancel it. I do not want to reschedule but that is all the automated responses give me...no other option.

Responses

CCSheila

Retired Employee

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1.1K Messages

7 months ago

user_ttn299

Hi there! I'm sorry you are having trouble getting this resolved. It is actually quite easy to manage your appointments using our super handy Xfinity App.

To cancel an Xfinity appointment using the Xfinity app, you can:

Download the Xfinity app from the Apple App Store or Google Play
Log in with your Xfinity ID and password
Find your service appointment on the home screen
Tap More Details
Use Xfinity Assistant to reschedule or cancel your appointment

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dedolence

1 Message

3 months ago

had this same problem. i never requested an appointment and just got a reminder i had one. trying to use xfinity assistant makes me want to throw a brick through a window, but that's probably intended, right? i mean no sane human would build something so incompetent and useless unless it was intended to cause suffering.

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XfinityVictor

Official Employee

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1.4K Messages

dedolence Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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3 months ago

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user_1q36re

Visitor

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1 Message

2 months ago

can i cancel my appointment at the Xfinity store scheduled today May 12, 2025 @ 12;00

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XfinityFrank