Visitor
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1 Message
Cancel and get code
We need to cancel our internet Saturday. We will need a pin/code for the home line [Edited: "Personal Information"] to be released to us as we are canceling phone too. If we could get phone release sooner thaf would be great.
Thank you..
[Edited: "Personal Information"]
EG
Expert
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122.1K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
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3.6K Messages
6 hours ago
We can certainly help you with your cancellation request and getting the information needed to transfer your home phone number!
One important thing we want to mention is that your home phone service needs to remain active until the number transfer to your new provider is completed. Canceling it too early could cause you to lose the number, and we definitely want to avoid that.
Your new phone provider will need to initiate the transfer, and they'll typically request your Xfinity account number and a port-out PIN, which we can help you obtain.
We can also review your request to disconnect Internet service this Saturday, October 17, and make sure we understand how that timing could affect your home phone service.
Have you already contacted your new phone provider to start transferring your number, or are you still waiting to get the PIN before moving forward?
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