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user_tag4b0
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10/26/2026 9:49 AM

Cancel all services in writing (I can't do phone calls)

My apartment building switched to a new fiber provider in March and Xfinity no longer works in my unit. I need to cancel all my services and sort out billing since then, but I can't do phone calls. Can Xfinity Support help me by direct message? Thank you!

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1 hour ago

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XfinityPeterH

Official Employee

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3.2K Messages

1 hour ago

 

user_tag4b0 Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Since you already sent us a DM we will continue with you there to complete your request. 

 

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