Cancel account

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello, @user_b61cb3 - Thank you for creating a post with your multiple accounts concern. While we definitely discourage creating a new account at the same location, especially to take advantage of new customer promotions as an existing customer (since this not only risks billing issues as you've outlined but loss of Xfinity Membership status, automated cancellation, and more) - our team is happy to take a look and help in any way we can :) Could you please send our team a direct message to continue?

How to send us a direct message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

@user_b61cb3, thank you for giving us the opportunity to assist you with addressing your account concerns.  We were able to clarify how account updates occur and how cancellation of a previous account flows through our system for you.

Please remember we are here 7 days a week from 6am-1am ET to assist with any concerns you may have regarding your Xfinity services!  Have a fantastic weekend! 

Just had a chat with Xfinity billing who said I owed for two months of service and late fees for the cancelled account. Hope you can help untangle.