Visitor
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5 Messages
Cancel account
I recently opened a new account but just received an automatic payment notice from my previous account (same address). I was told that existing accounts should be cancelled automatically when a new account is created, but sometimes there are issues. This seems to be one of those times. Hope you can help!
Accepted Solution
XfinityCliff
Official Employee
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310 Messages
4 hours ago
@user_b61cb3, thank you for giving us the opportunity to assist you with addressing your account concerns. We were able to clarify how account updates occur and how cancellation of a previous account flows through our system for you.
Please remember we are here 7 days a week from 6am-1am ET to assist with any concerns you may have regarding your Xfinity services! Have a fantastic weekend!
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EG
Expert
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118.4K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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2.6K Messages
6 hours ago
Hello, @user_b61cb3 - Thank you for creating a post with your multiple accounts concern. While we definitely discourage creating a new account at the same location, especially to take advantage of new customer promotions as an existing customer (since this not only risks billing issues as you've outlined but loss of Xfinity Membership status, automated cancellation, and more) - our team is happy to take a look and help in any way we can :) Could you please send our team a direct message to continue?
How to send us a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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