Visitor
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1 Message
cancel account
I moved out of my old apartment and need to cancel my service. Posting so that I can send a direct message to customer support. Thanks
Visitor
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1 Message
I moved out of my old apartment and need to cancel my service. Posting so that I can send a direct message to customer support. Thanks
XfinityJanelle
Official Employee
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2K Messages
13 hours ago
Hey @user_4q5bb0 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the cancellation of your account. I would be more than happy to offer my assistance looking into this further for you. We have received your direct message and will respond shortly.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you.
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XfinityBenny
Official Employee
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1.3K Messages
2 hours ago
This post is marked as resolved. Thanks for counting on us here in the forum @user_4q5bb0
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