Stop making this [Edited: "Profanity"] so difficult. Cancel this account because I'm moving! You have service at my new address, JUST GO AWAY!!! Don't give me this [Edited: "Profanity"] about a direct message because THIS IS a DIRECT MESSAGE!!!@
user_tsjcw5, hello there and thanks for reaching out. I completely understand your frustrations and concerns. In order for us to assist you privately regarding your account, there are steps that we need to take that is private and required as a part of out customer's privacy and secuirty. I'm sharing the Forum Guidelines here to ensure we are creating a warm, welcome and friendly envitonment. >> https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c << -- to move forward regarding account disconnection, I'd be more than happy to assist you with getting that completed. Please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist you further.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. Click "Sign In" if necessary Click the "direct messaging" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
XfinityQue
Official Employee
•
391 Messages
19 hours ago
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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