Visitor
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1 Message
cancel account
I need to cancel my account. Please help me cancel. I tried going through the web site while logged in, and the chat service. The web site doesn't make it easy to do or maybe it's not possible. The chat service is requiring a call even though I don't need a phone call to be sold a different service. Comcast was supposed to refund ~$500 to my account due to double billing and never did it. I got tired of calling and I have found an internet service for 40% of the cost of Comcast who isn't double billing me. PLEASE CANCEL MY ACCOUNT.
XfinityJanelle
Official Employee
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2K Messages
2 days ago
Hey @user_8erev8 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out to cancel the account. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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