1 Message
Cancel a pending order?
Earlier today, I was looking at internet plans, and I was waiting to place an order for 1000mbps until I knew what router I had. I wanted to make sure it would work for that internet speed. I came back to my laptop after figuring that out, and the order had been placed. Maybe my cat stepped on my laptop, maybe I did submit it and didn't realize it. I want to change the speed that I ordered, but I can't figure out how.
XfinityThomasA
Official Employee
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2.3K Messages
10 months ago
Thank you for your detailed post and for joining us here on the sub! We can help make adjustments and/or cancel a pending order, user_zi25ly. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_jtrfr2
1 Message
8 months ago
Cancelled a pending order with live agent, but still showing up as an order in process on my account?
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