Visitor

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1 Message

Thursday, May 21st, 2026 8:40 PM

Can you check my Account which is supposed to be onon seasonal hold

Seasonal hold plan at 8$ per month. Now my account is always at 69$ per month

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Official Employee

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253 Messages

2 hours ago

Hello @user_vhwxgc, and thank you for reaching out on our Xfinity Community forums.  

You can check on seasonal hold status at the seasonal status website: https://www.xfinity.com/seasonal.

Seasonal holds, and their duration are determined by how you set them up including starting and ending dates.  There are also limitations on maximum duration for a seasonal hold based on where you are located in the US. 

If you still need assistance after reviewing the above information, please send us a direct message* with your full name and service address.  Once we are able to verify your account, we can review your account status with you. 

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

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