Visitor
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1 Message
Can someone come out and fix the wires coming into my house?
There are FOUR coax wires coming from the telephone pole to my house, they are hanging so low someone is going to hurt themselves. This message serves are written notice. If anyone hurts themselves in the future and sues me, I will be suing Comcast for damages. You have been notified. I am requesting that you send someone out and pull them up higher so no one decapitates themselves. I tried to use your chat, it's the worst, it doesn't understand what I'm asking. You don't post a phone number to call on your customer service webpage, nor is there an email address I can post. Please respond immediately. It is now 4:55pm EST on Feb 28, 2026.
EG
Expert
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116.3K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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689 Messages
3 hours ago
Greetings @ASGeorge712, and thank you for posting to the Xfinity forums, also thank you @EG for moving the post so that we would be able to respond, I hope you are both having a good day so far. Thank you for bringing these low hanging lines to our attention, you have reached the right group that can take care of this for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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