Can not activate Peacock

I am a platinum member and am not able to watch Peacock. Called Customer Service and they said that it is active and to call Peacock. Did that as well and no resolution. How can I get Peacock activated?

Responses

Oldest First

Selected Oldest First

XfinityJorge

Official Employee

•

3.2K Messages

28 days ago

user_y70jx6 Hi there! Thanks for using our Forums and contacting us. We are sorry to hear about the issues and we are here to help. What did Peacock advise you of? Also, when you log into Peacock what does the subscription status reflect?

2

0

U

user_y70jx6

Visitor

•

2 Messages

Peacock did follow up with a promo code as a stop gap. Thank you for the follow up.

Like

Reply

24 days ago

0

XfinityEmilyB

Official Employee

•

3.1K Messages

user_y70jx6 I appreciate you letting us know about the resolution they were able to provide for your Peacock subscription :). Our forum page is an excellent resource to find answers to all your Xfinity questions, and you can always manage your account, troubleshoot, and get help through the Xfinity app: https://www.xfinity.com/apps. Thank you for your continued loyalty and I hope you have a great rest of your day!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

24 days ago

0

Again

Expert

•

34.8K Messages

27 days ago

Not Accessibility/disability related. Moved to Customer Service.

Think of handicapped parking

0

Customer Service

user_y70jx6

Can not activate Peacock

XfinityJorge

user_y70jx6

XfinityEmilyB

Again

Think of handicapped parking

New to the Community?