Can I talk with a human?

Thank you for reaching out via our Xfinity Community Forums, user_fj3rmv. I'm so sorry you've had such a tough time connecting with us. That's not the experience we want you to have. As a member of our Digital and Social Media team, I can absolutely help you with any billing or service concerns you have. Please, tell me, what were you trying to reach us about today? I'm here to assist!

I’ve been an Xfinity Customer for years at a few different addresses. I decided to do a month-to-month contract this year. They opened another account to start it. When I login it brings up the one that I’m a platinum member on but no current service plan. It’s not bringing-up the Xfinity Now one that currently have. The rep said I wouldn’t lose my platinum status benefit like peacock streaming service for no additional cost(used to have that). But since having the NOW service my account isn’t showing up correctly and I lost that benefit. Wondering if my account can be fixed where bills, benefits etc…show up correctly?