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user_4875a7
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Sunday, September 11th, 2022 8:17 PM

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Can I change location hookup of tv boxes

New service set up was just accomplished of 3 tv boxes with dvr in my condo. I have two XiD-C boxes and one XG2v2-P box. Can I exchange location hookup of the larger box and move to where one of the smaller boxes is hooked up?

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Updated 

3 years ago

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CCKimberly1

Official Employee

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842 Messages

3 years ago

Absolutely! You can move the boxes to wherever you are needing. Jut remember to update the "friendly name" of the box at its location on the MyAccount section of your account online or through the app. 

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user_4875a7

Visitor

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2 Messages

@XfinityKimberlyB​ I'm not sure where to update the "friendly name" of each box that was relocated. I have gone in to My Account but do not see an area to do that.  Now the remotes do not control the tv's. I am using one to power on/off and the other to change channels on each TV. How can I fix this?

3 years ago

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XfinityPeterH

Official Employee

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1.9K Messages

Great questions @user_4875a7 Here is a great link to help you with how you can name your Xfinity Equipment or as my co worker called it "Friendly Name" https://comca.st/3BDG9j4

Here is another link you can use for being able to pair your Xfinity Remote: 
https://comca.st/3dgjlwI.

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3 years ago

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