Gotcha—if your cameras aren’t turning on, that can definitely be a headache, especially if you’re trying to feel secure and keep an eye on things. Been there myself, and I know how important it is for everything to just work when you need it to.
Let’s see if we can get them back up and running! First, make sure the cameras are plugged in and getting power (if they have an indicator light, that’s a good sign). If they’re connected through WiFi, a quick reboot of your Xfinity Gateway or modem/router can help re-establish the connection. Sometimes a simple refresh is all it takes to get things talking again.
You can also try going into the Xfinity app—that’s honestly the easiest way to check camera status, reconnect devices, or even walk through the setup again. I use it all the time when I’m troubleshooting my own stuff, and it saves so much time.
If they’re still not powering on or showing up, we can absolutely take a deeper look for you. Just say the word and we’ll walk through the setup together or see if there’s anything on our end causing the hiccup.
XfinityAirelle
Official Employee
•
2.5K Messages
2 days ago
Gotcha—if your cameras aren’t turning on, that can definitely be a headache, especially if you’re trying to feel secure and keep an eye on things. Been there myself, and I know how important it is for everything to just work when you need it to.
Let’s see if we can get them back up and running! First, make sure the cameras are plugged in and getting power (if they have an indicator light, that’s a good sign). If they’re connected through WiFi, a quick reboot of your Xfinity Gateway or modem/router can help re-establish the connection. Sometimes a simple refresh is all it takes to get things talking again.
You can also try going into the Xfinity app—that’s honestly the easiest way to check camera status, reconnect devices, or even walk through the setup again. I use it all the time when I’m troubleshooting my own stuff, and it saves so much time.
If they’re still not powering on or showing up, we can absolutely take a deeper look for you. Just say the word and we’ll walk through the setup together or see if there’s anything on our end causing the hiccup.
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