Visitor
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1 Message
Calls
Im increasingly finding it highly unprofessional receiving up to 5 calls a day from the system. I understand that its past balance but this is interrupting me working and living my life. The ironic part is if I need to schedule a callback with you guys its 4 days days out currently.
XfinityJeff
Official Employee
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1.1K Messages
9 days ago
Good morning @Tkoby1, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I understand the calls can be frustrating, and we certainly don't want to inconvenience you. However, these notifications are intended to help prevent an interruption of service due to a past-due balance. Our goal is to make sure you're aware of the account status and any available options before disconnection occurs. If you do need to speak to someone about your account, these forums are a great resource to use, we are always willing to help.
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