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user_tf6ran
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Monday, June 24th, 2024 4:43 PM

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calling customer service

Trying to call a customer service to a get a live agent - system bounces me around offering anything but what i am looking for - live agent. I am just disgusted with the level of customer support 

Question

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Updated 

10 months ago

98

1

XfinityFrank

Official Employee

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1.3K Messages

10 months ago

Hi there, @user_tf6ran! Thanks for reaching out to us here on the Community Forum about your experience calling in. We can also assist you with any issue you may have here on the forum! What were you looking for help with?

2

0

user_tf6ran

2 Messages

@XfinityFrank​ i am looking for some help re my current plan - price went up significantly in the past few months and i am looking for ways to save money, maybe by downgrading my tv package or cancel it completely if no promotions/discounts available to someone who has been with comcast for 25 years 

10 months ago

0

XfinityBenjaminM

Official Employee

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2K Messages

 

user_tf6ran Hello! Thank you for reaching out to us. Please send us a Direct Message with your full name and address so that we can assist you. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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10 months ago

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