Visitor

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2 Messages

10/04/2026 3:37 AM

Call guard not working

How do I get call guard to work? I put the app in enabled all permissions tried a million different things but no matter what I do get the same message "you do not have the right plan" but I do I have the required plan.

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Official Employee

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2.5K Messages

2 hours ago

Hey @user_1cmtf2 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding call guard. I would be more than happy to offer my assistance looking into this further for you. Please take a look at these steps listed here https://www.xfinity.com/support/articles/using-call-guard and let us know if you have gone through everything that is listed. 

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