Visitor
•
2 Messages
California Resident - Online Cancellation Request Loop
I am a California resident attempting to cancel my services online. The Xfinity Assistant chat bot is completely broken and looping. The private direct message icon is locked on my profile. Please have an official employee message me immediately to process this cancellation under the California Automatic Renewal Law.
Community Best Answer
XfinityFrank
Official Employee
•
2.8K Messages
15 days ago
Hi there, @ddmck. Thanks for reaching out to us here on the Community Forum and sorry to hear you had trouble with the XFINITY Assistant. We can help close out your account right here.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
0
0
EG
Expert
•
123K Messages
15 days ago
The concern is not "Home Networking" help related......... Topic moved here to the proper help section.
1
0
XfinityPaula
Official Employee
•
2.5K Messages
14 days ago
0
0