Cable wire still not fixed

Xfinity hooked up a green wire form the Xfinity box to my panel lid . Now you can hardly get it open. I returned a call to a rep who was a male

As he told me it would cost me 100.00 to get it fixed or they would have to replace everything or dig or bury a ground wire. He said there was no listing for that problem for a tech to come out and his manger wouldn't even know what to do about it. I called like 2times before that. Finally a lady at another number took my call and said a tech would be out today.

The man I talked to was at a Comcast store.

[Edit: Phone number] They came out but never fixed it. The green wire on the panel lid. So Xfinity what is your purpose leaving it like this?

Responses

Oldest First

Selected Oldest First

XfinityMartyR

Official Employee

•

3.2K Messages

8 days ago

user_7mdrbb Thanks for reaching out! I'm glad to hear you were able to have a technican scheduled to come out to your location.

1

0

U

user_7mdrbb

Visitor

•

4 Messages

You got another review on trust pilot . It doesn't look so good on there for Xfinity.

I guess you guys need a lot of work and catching up to do . Lots of [Edit: Language] customers. Hopefully things will get fixed.

Have a nice day.

(edited)

Like

Reply

8 days ago

0

U

user_7mdrbb

Visitor

•

4 Messages

17 hours ago

They never fixed it. It's STILL hooked up to my panel lid were you can't open it all the way.

What's Xfinitys purpose for this?

0

U

user_7mdrbb

Visitor

•

4 Messages

17 hours ago

Still not fixed.The tech came out and never fixed it.

1

0

XfinityJeniece

Official Employee

•

3.9K Messages

Thanks for reaching back out @user_7mdrbb. We would be happy to look into this for you. I am sorry to hear you are still having issues with the box. Can you please send us a Direct Message with your full name and your full address?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

17 hours ago

0

Customer Service

user_7mdrbb

Cable wire still not fixed

XfinityMartyR

user_7mdrbb

user_7mdrbb

user_7mdrbb

XfinityJeniece

New to the Community?