1 Message
Cable Terminal Box Damage
Why can't Xfinity repair open wires in cable junction boxes located near the street?
We have been trying for months to have Xfinity fix a box that someone ran over leaving exposed wiring and splitters.
1 Message
Why can't Xfinity repair open wires in cable junction boxes located near the street?
We have been trying for months to have Xfinity fix a box that someone ran over leaving exposed wiring and splitters.
EG
Expert
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119.8K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCNicolas
Retired Employee
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1.1K Messages
2 years ago
Hey @user_uzuar6, thanks for reaching out to Xfinity Support on our forums. Thank you as well @EG for bringing it to our attention. We can certainly get the pedestal fixed and we appreciate you letting us know! When you get a chance, can you send us a direct message so I can get someone out there?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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119.8K Messages
2 years ago
Quite welcome @XfinityNicolas !
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