1 Message
Cable runs ABOVE GROUND from box at curb to my house
Our service was erratic after bad weather in early January 2024. Xfinity detected it, sent a technician, and he corrected it by replacing the cable from street to house. This involved pulling up the old cable which had been buried. He put in a request for someone to come out and bury the new cable. After a couple weeks of nothing, we asked Xfinity to come out and bury the cable. They acknowledged the request, and then shortly later we got a text saying the case was closed. A few weeks later, after we realized that this meant that no one was going to come out, so I placed a third request. The man I spoke to said that they would send out someone the next day. Again, no one showed up.
Before long it will be time to start mowing our lawn, and the exposed cable will really be a nuisance.
Can I get some service here?
XfinityNicolas
Official Employee
•
1.1K Messages
1 year ago
Hey user_bghecm, thanks for reaching out to Xfinity Support on our forums. I can certainly check to see what's going on with the request and get someone out. When you get a chance, can you send us a direct message?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0
XfinityThomasA
Official Employee
•
2.3K Messages
1 year ago
Thank you for your time and patience working with us to get this cable buried. Happy to help see this through so you're all set. If anything more does come up please create a new post and our Digital Care Team will be ready to help.
- XfinityThomasA
0
0