Cable pedestal in yard is smashed

The cable pedestal is next to the neighbors driveway. We reported it previously a year ago and two service people showed up and told us there would be a replacement in a couple weeks. It is now months later and no one from Xfinity has any record of the repair they claimed would happen. 
can anyone tell a consumer how to get a fix from Xfinity? All posts seem to note the pedestal replacement does not happen.