Cable pedestal in yard is smashed

It's the same as the service guys left it, laying down on it's side, bent over and wires showing just like it was when they left it last year. Obviously the service guys who came out "don't do that sort of work" but they told us in a couple weeks a fix would be done. Well, it has been over a year and nothing is done yet.

I just wrote a response and don't see it posted anywhere, so, It is on  it's side just like it was when your two service guys came last year and saw it

@user_naxmrn

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I don't need to earn a new badge, we want the cable box in the yard replaced, as it is smashed again. 

@user_naxmrn We have policies in place to keep your account and information secure. We are unable to access your account without getting your information and then verifying you with a code. Please send us a message so that we can get the information needed and to review past tickets and put in a new ticket if needed. Thank you for your cooperation. 

So, is this a secure message forum? I'm not going to advertise my address and information to the entire world. How do I contact Xfinity to get my cable box fixed?  This process is so convoluted, I have done this time and again with no results. Seems odd that there is not an email address that I can send my request to instead of a public forum for everyone to see, just to contact a service request from Xfinity. The last time I actually got someone to come to the house I had to call the local Xfinity store and get a real person to help, not just AI asking the same questions over and over again.

@user_naxmrn 

The information we request would be provided to us in a secure private chat that only we can access. I understand that it may be a bit unsettling to provide it this way, but this will ensure we can provide your account information back to you. If you feel more comfortable and would like to call, you can contact Xfinity by calling 1-800-266-2278. 

If I can be of assistance to your account at this time please:

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message