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user_47f5i2
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1 Message

Wednesday, February 5th, 2025 9:41 PM

Cable out

[Edited to remove Private information]

The cable for my internet was cut. I need it replaced please.

I can't send this request from home - I have no internet.

[Edited to remove Private information]

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Updated 

1 month ago

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XfinityAmandaB

Official Employee

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2K Messages

1 month ago

 

user_47f5i2 Thank you so much for letting us know your line was cut. We would be happy to help get some one out for you. If you could please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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user_qqbn74

1 Message

1 month ago

is cable out in my area

1

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XfinityAdrienne

Official Employee

 • 

1.2K Messages

Hey there, @user_qqbn74! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear you are having troubles with our cable services. I do recommend checking here to confirm if there is an area wide interruption. If you are not seeing an area, we would recommend a few troubleshooting steps. Please let us know what troubleshooting steps you have completed if there is no active service interruption. 
 
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