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user_47f5i2
1st Topic

1 Message

Wednesday, February 5th, 2025 9:41 PM

Closed

Cable out

[Edited to remove Private information]

The cable for my internet was cut. I need it replaced please.

I can't send this request from home - I have no internet.

[Edited to remove Private information]

Question

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Updated 

1 year ago

 • Edited

85

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XfinityAmandaB

Official Employee

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3K Messages

1 year ago

 

user_47f5i2 Thank you so much for letting us know your line was cut. We would be happy to help get some one out for you. If you could please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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user_qqbn74

1 Message

1 year ago

is cable out in my area

4

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XfinityAdrienne

Official Employee

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1.8K Messages

Hey there, @user_qqbn74! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear you are having troubles with our cable services. I do recommend checking here to confirm if there is an area wide interruption. If you are not seeing an area, we would recommend a few troubleshooting steps. Please let us know what troubleshooting steps you have completed if there is no active service interruption. 
 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

user_jzo8ov

2 Messages

I did everything and my service is still out.

1 year ago

0

user_jzo8ov

2 Messages

My service is still out 

1 year ago

0

XfinityJohnG

Official Employee

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2.6K Messages

Thank you for reaching out to us here @user_jzo8ov. Have you checked the Xfinity app or the Xfinity.com/myaccount site to see if there are any known service interruptions in your area?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_rxzt1r

1 Message

1 year ago

Our cable is out working

1

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XfinityJorge

Official Employee

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2.9K Messages

 

user_rxzt1r Hey there! We are sorry to hear that you are having issues with your cable service and our team is here to work with you to improve your situation. Are you getting issues with all the channels or just certain ones?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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