Visitor
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3 Messages
Cable out since December 8th
They came out to “update” service on December 8,since then I’ve had no cable,only pixels on all channels.I’ve spoken with 4 different representatives,been told they would be out 3 different times and we are still out.Now I have to wait till December 22nd to have someone out,this is totally unacceptable.I need this fixed immediately,the customer service is a complete joke.
EG
Expert
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114.9K Messages
11 hours ago
The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChelseaB
Official Employee
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2.1K Messages
9 hours ago
Hello @user_d3vh4k, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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user_d3vh4k
Visitor
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3 Messages
7 hours ago
Name on account [Edited: Personal Information],address [Edited: Personal Information]
(edited)
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