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user_xhz0cg
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10/07/2026 7:09 PM

Cable not buried for over a month

Cable is running across yard and has not been buried. This cable was laid at the end of August. Multiple tickets issued, but not resolved. Cannot mow the yard. Do not have any success with the local  sub contractors who do not answer their phone or return calls. Multiple calls to Comcast directly. After 34 years of being a customer, I am extremely annoyed. What does a customer have to do to get action???

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2 hours ago

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XfinityJeniece

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2 hours ago

Hey there, @user_xhz0cg, thanks for reaching out through Xfinity Forums regarding your cable. I would be happy to take a look at your tickets and help get this resolved for you. Can you please send us a direct message with your full name and your full address?

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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