1 Message
Cable not buried after multiple appointments made
I have called and messaged customer service several times about this issue.
The cable in my front yard is exposed and it needs to be reburied. I have made at least five appointments over the last few weeks but each time I’m told there’s an appointment and technicians will show up to bury it, no one shows up.
what can I do to get this taken care of once and for all? I don’t know who else to reach out to about this issue.
EG
Expert
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109.7K Messages
5 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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3K Messages
5 months ago
Hey there, user_84yiv0, thanks for reaching out through Xfinity Forums regarding your line concerns. We definitely want to get this issue resolved for you once and for all. You have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_r8yelg
1 Message
16 hours ago
Mine situation us the same. Have been waiting for months
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