Visitor

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2 Messages

10/11/2026 9:07 PM

Cable line

Is someone coming out to bury my cable line.its been laying across my driveway for 3 weeks 

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Visitor

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2 Messages

2 days ago

I've been waiting over 2 weeks for the to bury my line. I had a date and they never showed up or even called me. I made sure I was home, so wasted a day of work, set up another appointment through there [Edited: “Profanity”] that doesn't work, still have not gotten a confirmation, this company [Edited: “Profanity”] and Ai can't do manual labor, this is a terrible company for what they charge there customers 

(edited)

Official Employee

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1.6K Messages

Hello user_wakmdc. If you're still needing help with your line burial, we're here for you and would love to help! To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.

 

How to Send Us a Direct Message:

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  3. Click the "New message" (pencil and paper) icon.
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  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
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