Visitor
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7 Messages
Cable Line
My account says that I am scheduled for a replacement of my damaged but working Internet line. But the date is listed as unknown.
The utility marking people came yesterday and marked up not only my yard and also flags and markers up and down the middle of my neighbors yard. The markers and flags are unacceptable to him
Can someone in Michigan, United States contact me to let me know if it is a problem when the neighbor removes the flags from his yard. And when the work will be done in my yard.
XfinityBenny
Official Employee
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894 Messages
6 hours ago
@user_ed48qw Thanks for adding a post and submitting a question to the community. You did well as it is important to receive and share the proper information. Your neighbor may not agree with the flags, but they are important as they help the digging crews know what to avoid and where it is safe to dig. If the markers are removed, that can cause delays and require someone to go back out and verify where it is safe to dig again. If something is changed without our knowledge, that can cause further delays and damage to local infrastructure. This https://www.xfinity.com/support/articles/underground-wiring shows all the steps and what to expect on site. It can usually take up to 14 business days to get all the permits and approvals, but it will be done within that window. Let us know if you have more questions.
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user_ed48qw
Visitor
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7 Messages
4 hours ago
Someone is able to say whether those flags are necessary. Somebody at our local infinity cable installation. Why am I not allowed to have contact with the local Xfinity cable installation?
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user_ed48qw
Visitor
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7 Messages
4 hours ago
And what really stumps me on this is that Metro net is coming our neighborhood soon. They have already sent me pricing. And At&t is now installing high speed cable in our township. Why in the name of customer satisfaction will Xfinity not answer my questions about the pending cable install?
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