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KianG
1st Topic

4 Messages

08/11/2024 3:55 PM

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Cable Line ripped from my chimney and damaged it

A low hanging cable line was caught by a truck and tore the side of my chimney off. How do I file a damage claim

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2 years ago

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XfinityAirelle

Official Employee

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3.7K Messages

2 years ago

Hi there, KianG

 

We are sorry to hear this happened! Our team is happy to help. Have you already confirmed the line belongs to Xfinity? 

 

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KianG

4 Messages

Yes a technician came to our house yesterday

2 years ago

0

XfinityAirelle

Official Employee

 • 

3.7K Messages

 

KianG Perfect! Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

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KianG

4 Messages

I have been trying to send you a direct message but you name does not come up

2 years ago

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XfinityAlyssaA

Official Employee

 • 

3K Messages

Good afternoon and thank you for reaching back out to our dedicated Communities team today.  To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

Let us know if this information helps. You may also need to try switching browsers, we do typically recommend Google Chrome. 😀

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 years ago

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