Cable Line on the house is damaged. Keep calling but I cannot get ahold of an actual human.

Hello @user_2ra0e5! Because there are power lines involved, please stay as far away as possible from those wires and do not attempt to move them yourself. Even if a wire looks like a simple cable line, it can still be energized if it is in contact with power equipment.

Here is how we need to handle this:

Safety First: If the downed lines are sparking, smoking, or blocking a roadway, please call 911 immediately to alert local emergency services.

Report the Hazardous Wire: You can report the specific location of the damage through the Xfinity Report an Issue page. Select the option for "Low-hanging or down cable wires posing a safety risk" to escalate this to our local maintenance teams.