Visitor
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1 Message
Re: "Cable Line on the house is damaged. Keep calling but I cannot get ahold of an actual human."
I have a wire down on a tree in front of my home at [Edited: "Personal Information"] which was reported by the Winthrop Fire Department to Xfinity yesterday and nobody has come yet to remove it
XfinitySara
Official Employee
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2.4K Messages
4 hours ago
Hello, @user_2nyoca - Thank you for leaving a comment on another user's post with your similar concerns. We've converted your comment into its own post under your username so that we can ensure the proper and expedited handling of your particular location/account. A downed line is definitely something we'd like to address as quickly as possible, so thanks again for letting us know! Have you attempted to report this directly through our Xfinity Assistant yet, by chance? Customers and non-customers alike should be able to report these types of issues that way as one of the fastest ways to have a ticket created and assigned to our field team.
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