Visitor
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1 Message
Cable line not accessible inside home
I’m moving 03/16 and need to transfer my service to the new address on that date. Xfinity is aware and has an order to activate it then, and I am told I can plug in my current equipment at the new address. The issue is, the cable is not accessible inside my home.
I explained this to agents several times. I requested someone come out to run a new line that accessible but they stated they wouldn’t come out until the service was transferred, or they would need to cancel the order and I’d need to request the service be moved the day of
they are claiming there is a line there, and there is, but it is nowhere to be found inside the home. They directed me to a third party, hello tech, to install the line in an accessible area, at my cost.
Why would this be at my expense? When can I not have someone from Xfinity just run a new line, and why can no one do so ahead of the move?
EG
Expert
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116.5K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPeterH
Official Employee
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2.6K Messages
2 hours ago
Und1125 Typically the reason we are not able to send a tech out to a location that you are not currently at is due to someone needing to have service at the location and someone over the age of 18 also needs to be there. We can see about setting up a professional installation which is normally around $100. Please let us know if you would like for us to see if this is an option.
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