Visitor
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3 Messages
Cable line downed by tree limb
I have no service and my line is hanging so low it is on the ground. I removed the limbs from the line and need it re-hung
Visitor
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3 Messages
I have no service and my line is hanging so low it is on the ground. I removed the limbs from the line and need it re-hung
XfinityAirelle
Official Employee
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3.2K Messages
4 hours ago
Hi there! Thanks for letting us know, and we’re really glad you reached out.
A line down on the ground is definitely something we want to address quickly, both for your service and for safety.
Since you’ve already cleared the limbs, the next step is to have a technician come out to resecure the line and restore your connection.
For safety, we recommend avoiding contact with the line until it’s been properly handled, just to be on the safe side.
Let’s get this taken care of for you.
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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Shingen1
New Poster
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3 Messages
3 hours ago
We need our cable line refund & connected. Our address is [Edit: Personal Information]
(edited)
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