Cable line down

Cable line was pulled down by box truck and can’t ahold of live representative. Been trying for over an hour and and the robot just keeps taking me in circles.

Responses

XfinityAntoine

Official Employee

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1.4K Messages

8 months ago

Thanks for taking the time to reach out, user_2JLs17! Was the cable line that was pulled down a Comcast line?

2

0

U

user_2JLs17

2 Messages

Yes, Haven’t had any internet since it happened

8 months ago

0

Gotcha! Let's get someone out there ASAP. In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

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• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3lv0gXz

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

8 months ago

0

Customer Service

user_2JLs17

Cable line down

XfinityAntoine

user_2JLs17

XfinityAntoine

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