Visitor
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1 Message
Cable Line Down [Edited]
Yesterday my home at [Edited: "Personal Information"] a large tree came down took a telephone pole down with the cable line I still do not have Wi-Fi or my cable TV
[Title Edited: "Personal Information - Email Address"]
XfinityJeff
Official Employee
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978 Messages
2 hours ago
Good morning @user_zlrh95, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with your service, as someone that works from home I know how important internet can be, but you have come to the right place for assistance. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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