Cable line bury request not being fulfilled

Hello, my underground internet line was cut and I put in a service request about a month ago. A technician came out and connected a temporary above ground line. I was told a dog crew would be out within 14 days to bury my permanent line but no one has come. I contacted Xfinity over the phone last week and they said they would send someone out last Friday, but no one came. I would really like to get my line buried before winter.

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XfinityJorge

Official Employee

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2.6K Messages

7 hours ago

user_rfvral Hi there! Thank you so much for using our Forums and taking the time out of your day to contact us about the temporary line at your home. We are here to help secure that and share any updated we have. In order to get started can you shoot us over a DM with your complete name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_rfvral

Cable line bury request not being fulfilled

XfinityJorge

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