Cable Laying Across Driveway

My Xfinity Cable from pole has been hanging across my driveway since the hurricane. I've called, gone to a local store, opened a ticket, called again and again. Is there a process to get help with this. I can not drive my car up the driveway.

Thanks in advance.

Responses

XfinityJorge

Official Employee

•

1.8K Messages

24 days ago

user_asvun5 Hello there! Thank you for taking the time out of your week to make a post on our Xfinfiy Forums. It is my pleasure to work with you to make sure we secure the low line hanging on your property. I understand how important it is to get this corrected and if I were in your shoes I would also be proactivly working on getting this addressed. To get started can you DM us your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_asvun5

Cable Laying Across Driveway

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